Dell supportassist update not working. Step 2: Now, find Dell SupportAssist and uninstall it.
Dell supportassist update not working 3 has several known bugs (see employee DELL-Chris M 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem"), but according to employee DELL-Nat M's 19-Nov-2024 post in jmarsh09's Update Not Working On Support Assist a new version of SupportAssist v4. Sep 11, 2024 · It fails every time. I'm currently on v3. The problems are: 1. The message "We Can't continue with this action until your PC restarts. Nov 12, 2024 · Neither Support Assist nor the Dell Update program will work on my XPS 8940 with the latest version of Windows 11 Pro. Feb 29, 2024 · Dell SupportAssist is a valuable tool designed to enhance the performance and reliability of Dell computers by providing automated support, system optimization, and troubleshooting capabilities. " I click on "Visit list" to choose the driver manually. x, so if this service is removed during the SupportAssist uninstall and you do not re-install SupportAssist your Dell Update v5. It is time Feb 19, 2025 · Are you familiar with Dell SupportAssist OS Recovery? If not, this guide will tell you everything you need to know about this software. The software seems to load and open normally although a little more slowly than Aug 8, 2022 · I have disabled my Dell SupportAssist and Dell TechHub services so that SupportAssist can't launch automatically on my Inspiron 5584 at boot-up, and I've started using Dell Update v4. 18. Enter your service tag for tailored support articles. It does not have all of the drivers required or software that came built in with my particular computer. 8. I was intrigued by boheap's reply, in this topic here because I also run Malwarebytes Premium 4. but the app isn't found anywhere in my pc Mar 7, 2023 · "And then a miracle occurred . The warranty expired December 2021. When I try to run and check updates for the system, a message pops up saying this: 'No update information i Jan 13, 2021 · I have a Dell Inspiron 15 3537 laptop running Windows 8. Problems like this in the past usually Oct 21, 2024 · Dell Support Assistant software is not working properly. Mar 10, 2023 · Dell Support Center or Dell SupportAssist checks the health of your system’s hardware and software. I even tried to install SupportAssist using " Run as administrator Jan 13, 2021 · I have a Dell Inspiron 15 3537 laptop running Windows 8. Under "get drivers and downloads Jan 31, 2025 · To fix Dell SupportAssist if it is not working on your Windows 11/10 PC, try restarting the app, rebooting your PC, checking your internet connection and firewall settings, and running the app as Sep 17, 2022 · At present, Dell Update for Windows Universal v5. Dec 3, 2024 · I only ask because the "current" SupportAssist v4. So I did, then things just fell apart. I tried windows 11 in-place upgrade multiple times and it won't fix the issue either. Apr 22, 2025 · SupportAssist software update has stopped working. Why? How do I maintain my PC? Use the Dell Update app or the Dell Support website to get driver updates. Every time I try to run it, it says there was a problem and it couldn't scan my computer's hardware. 1 and ever since I updated the Dell SupportAssist to the newest version 3. 16 had come due to the dell power manager application cant able to identify the battery and BIOS v1. Jan 2, 2025 · If you're experiencing issues with SupportAssist not working as expected, we recommend starting with a clean uninstall followed by a fresh install. Click the checkbox to enable SupportAssist OS Recovery or SupportAssist depending on your BIOS version. Here is how to do that: Step 1: Right-click the Start menu and choose Settings. Reboot (important) Delete following folders and ignore the once Dec 15, 2022 · Adding to this as I cannot get any of the drivers to manually install. May 5, 2025 · However, users may occasionally find that SupportAssist is not functioning as intended, particularly on Windows 11. However, like any software, it can sometimes encounter issues—especially after major operating system updates like Windows 11—that prevent it from Apr 11, 2025 · I work on all kinds of Dell's and I have recently encountered this one. Support Assist app was not working after a Dell update. Thats it. to check if the diagnostics running in the background is because of it. More so, I want the onboard image recovery and repair option or else why the heck did I buy Dell with all of their supposed advanced features and bios connect that doesn't work. " The 'spinning wheel' keeps spinning endlessly. Perhaps Dell is replacing SA with Dell Visit Dell. still crashed Hi spdbeach: What is your Dell computer model, Windows operating system [if WIn 10 or Win 11 open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number] and BIOS version? To find your current BIOS Sep 11, 2024 · It fails every time. For a technical explanation, it's your motherboard rejecting a bios update from supportassist. The following do not appear on Windows Start list of programs Dell Update (appears on my desktop) Dell SupportAssist Dell directory 2. Apr 28, 2024 · You may have encountered the “Dell SupportAssist not working” issue when using the Dell SupportAssist on your Dell PC. 2 (rel. Would there also be a solution for the "stuck" DCU? Hi @Paul AE : After reading employee DELL-Chris M's 10-Jun-2024 SupportAssist, "Hardware scan fails", "We ran into a problem" I understood that: The current SupportAssist v4. The firmware update gave this error: "Could not find valid policy or resource payload" It also errors on any other manual update. I just upgraded from Windows 10 to Windows 11. This application is only for Dell and Alienware PCs. 5. Aug 24, 2021 · After trying to run the Dell Update app, it mentioned that the Dell Client Management Service was not running. Make sure your internet connection is stable and working. Jan 3, 2025 · How to Fix Dell SupportAssist Not Working in Windows 11 Dell SupportAssist is a powerful tool designed to help users maintain their Dell devices by proactively monitoring system health, optimizing performance, and providing support through diagnostics and automated updates. and won't open is there a fix for this ? Aug 5, 2023 · If Dell SupportAssist is not working as expected, there could be a variety of reasons for the issue. I am a user of Dell Inspiron 15 5570. May 25, 2022 · About this Video:- Hi friends this Video is about how to fix support assists issue in Dell machine. When an issue is detected, the necessary system state information is sent to Dell for troubleshooting to begin. I've restarted, shut down, reinstalled support assist so many times and it still does not work. However, encountering issues where Dell SupportAssist is not working in Windows 11 can be frustrating and hinder users from accessing essential maintenance and diagnostic features. Not only the update failed (unable to complete update, please reboot your PC) -- but now Dell Update also failed (Dell Command I just got a Dell XPS 15 2023 (9530) laptop. Jul 18, 2022 · The newest release of the SupportAssist 3. It didn't find any updates. So, I uninstalled SupportAssist and tried to reinstall it (SupportAssist | Dell US); however, the reinstallation fails. Alien command center is buggy as well, going to guess dell related. Try another browser, if that doesn't work, try Dell Update (distinct from Dell Command Update - and don't ask me why Dell has at least four different apps that update drivers!). But that was only the tip of the iceberg of my Windows woes. Nov 8, 2024 · Also note that the Dell Client Management Service is shared by many Dell utilities, including Dell Update for Windows Universal v5. I have Windows 10, fully updated. If your service warranty has not expired yet you could also start a support request by clicking the Jan 21, 2025 · SupportAssist requires an internet connection for updates, diagnostics, and accessing Dell’s servers. It simply runs, and runs, and runs in an endless loop. SupportAssist still doesn't work, so I've decided to wait for the next release and hope that will fix the reinstall problem. It seemed to work fine with Windows 11, but it deleted a very large number of Windows registry files. HTH. 4. Today, I tried to run SupportAssist (version 4. Here, Partition Magic provides 4 methods for fixing Support Assist error installing/running/scanning hardware. Not really a bug persay and supportassist is not really necessary. Anyone else has a simila problem? How to fix it? I have Windows Jan 17, 2025 · If you see Dell SupportAssist has detected a Failing Component on your Dell Laptop or PC, read this to find out what it means and how you can fix it. Should I uninstall and then Jun 19, 2019 · I currently have a problem where SupportAssist and (possibly) Dell Update are not working properly. Jan 31, 2025 · If Dell SupportAssist just spins and does not work on your Windows 11/10 PC, read this post to learn how to fix the issue. Apr 21, 2024 · If you're experiencing issues with SupportAssist not working as expected, we recommend starting with a clean uninstall followed by a fresh install. The only option at the moment is to manually search and update drivers from the Support Site, or periodically run the Dell Update UWP that is usually also available on Dell machines. Click Download and Install SupportAssist to auto-detect your Dell computer. It was Aug 7, 2019 · Dell SupportAssist Dell Update - SupportAssist Update Plugin The Problem: 1. Shut down your system, restart it, open Dell SupportAssist, and see if it’s fixed. Out of the blue the SupportAssist app (v3. In this article Oct 8, 2024 · Before applying the 24H2 update, SupportAssist OS Recovery would launch with two different options: one that didn't require an internet connection and another that downloaded the latest Windows release for recovery. For two days I have been trying to install Dell Support Assist after a clean install to Windows 11 22h2 so I can update my drivers. SupportAssist will not update to 4. Jan 14, 2019 · SupportAssist run as admin In our environment we try to use best practices and not sign into any computers with our admin accounts and use them only for doing administrative tasks, but on Windows 10 SupportAssist does not seem to give an option to run as an admin nor can I find the actual program path to run as an admin. Feb 11, 2025 · To get the Dell SupportAssist working again, check for app updates, clear cached folders or restart its core services. Jul 31, 2025 · Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide. Apps and Features shows 4. Aug 21, 2022 · I think Dell G7 7500 BIOS has some technical issue because when the BIOS v1. 10. I downloaded manually from Mydell online, version for windows 10, now everything is working correctly. Follow the on-screen instructions to install Dell SupportAssist. This only started the past week. 0. But it is not even giving me errors. Sep 15, 2021 · Follow this guide from start to end and do not leave a single step. No need to read further but if you are interested it would appear that everything was caused by the Microsoft 24/H2 update which a web search confirmed had created many problematic issues on many computers. 49, although I'm not sure if it's a problem with my updated SupportAssist software or a glitchy script on the Dell Support site. Is Dell planning to kill this app? I mainly use it to update drivers amongst other features. 29006) to check for any updates for my Dell XPS 8950. I clicked "Install" button to install SupportAssist OS Recovery Tools Update 8/12/2019. that is how I restore hdd to factory on my inspiron 5400. May 5, 2025 · From simple solutions like restarting your system and updating Windows to more involved processes like checking services and contacting Dell Support, you now have several strategies to ensure Dell SupportAssist works as intended on Windows 11. Bios is written on memory that's not really meant to be rewritten a bunch of times, as your motherboard gets older it won't take bios updates after a certain point. So far, the $255 spent on a 2-year extension of Dell Premium Support hasn't paid off. 4. x. 11. Dell will contact you to start the resolution conversation, preventing issues from becoming costly problems. With the release of Windows 11, many Dell users have encountered issues with the SupportAssist tool not working properly. 49, nor In this video, learn how to troubleshoot and fix the issue of Dell SupportAssist not working on Windows 10. com to learn more about SupportAssist, the Dell’s first proactive and predictive support technology that troubleshoots your hardware and software. After starting that service and reopening the SupportAssist app, the Drivers and Update section ran to completion. There is no other way I am aware of to access the Dell Update feature from within the laptop -- yes, I know I can go to the Dell Sep 22, 2022 · The Automatic Search on the Dell Support site uses the Support Assist app in your machine, which is the cause of the underlying problem. 1. Sep 13, 2024 · The only issue I've had is with Dell support assist. 6. Dec 15, 2024 · After using SupportAssist to keep the drivers on my PC up-to-date for years, it has suddenly stopped working. If following all the previous steps does not resolve the issue, Uninstall the SupportAssist Application and Re-Install. The first thing I did for one was I ran Dell SupportAssist (DSA), and then let the web install all updates, I was then able to install Dell Command Update (DCU). Dell technician managed to correct the problem and it is working fine now. If it still doesn’t work, you’ll have to do something radical: Uninstall and reinstall Dell Support Assist. Select a product or enter your Service Tag to view related Dell drivers and driver updates. It remains in an endless loop. 4 (XPS-13 2-1 windows 10) is not working. Dec 20, 2024 · Alienware m15 R4, SA updates not working and missing Dell Client Management Services OS: Win 11 24H2 Alienware m15 R4 Have attempted multiple times to do a clean reinstall of SA, but every reinstallation I've attempted installs version 4. Windows 10 21H2 latest with all drivers updated. Hope this helps . Dec 31, 2024 · To ensure a seamless transition to the new solution, SupportAssist automatically detects and silently removes Dell Update and Alienware Update from systems running SupportAssist. After restarting my computer and installing the latest windows updates neither alienware update or support assist still work. Dell Update let me know there was an update. For more information, see Dell article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions Enter the Service Tag of the laptop and click Search. Cache/cookies cleared. Nov 13, 2025 · Identify your Dell computer. May 5, 2025 · This article provides information about the resolution of common issues for SupportAssist for Home PCs. Nov 17, 2025 · Access self-help articles, troubleshooting guides, how-tos, and FAQs for your SupportAssist OS Recovery. Jan 17, 2025 · SupportAssist app not workingmy v 4. Feb 1, 2020 · Update I am running a Dell XPS 8930 Special Edition, purchased in October 2019, with Windows 10 Pro, x64, Build 1909, fully updated, including February Windows 10 updates. Today when I scan for drivers update it showed me to updates 1. We’ll provide step-by-step solutions, including updating the software, repairing It's such a garbage OS recovery image. 1, the Scan Hardware is not working. 2 which I've seen in other threads like Support Assist Hangs | DELL Technologies. and while it did start installing it suddenly stops and the installation screen is gone. So, I did the same ran DSA, let the site scan for Feb 3, 2024 · SupportAssist will not update to 4. Now support assist will no longer scan for other updates. i Made this through my Dell machine. In this Sep 26, 2025 · What is Dell SupportAssist? How to download Dell SupportAssist for Windows 11/10? How to install it for driver update? Go on reading this post from MiniTool and you can find a full guide on Dell SupportAssist download, install, & use. However, like any software, it can occasionally encounter issues that may hinder its functionality. Tried reinstalling. We are not an official Dell sub. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. I'm on windows 11 so i think in my case the problem was missing update for 11 so SupportAssist didn't find new drivers. Jul 28, 2022 · As I noted in that thread, I prefer to use Dell Update instead of SupportAssist for checking for Dell software and driver updates, and if I ever want to run a hardware scan I can still run Dell's F12 ePSA hardware diagnostics from my BIOS. To do this, follow the steps below: Step 1: Now, find Dell SupportAssist and uninstall it. Question regarding where to get Dell driver / software updates: What is the best place / way to get… don't get stuck with dell supportassist os recovery! learn how to fix the issue with our comprehensive guide and get your system back up and running. Dell upda Oct 24, 2025 · NOTE: SupportAssist OS Recovery does not support Dell computers with Qualcomm processors, and you should first attempt to reinstall Windows using Push-Button Reset. Odd, below the "Let Dell automatically find driver updates for you" I always get another option to "Access the complete list of drivers and downloads for [model]. I then ran SupportAssist (I think it's version 3. Dell XPS 8940. 3 should uninstall SupportAssist and wait for a new SupportAssist release that (hopefully) includes some bug fixes. Did a restart. if so, try find a unit that still works to restore that unit which means all data can be wiped (an option you could choose), then clone that hdd onto the new hdd of the bad unit. When I run the app the circle twiddles around for ages and even Jan 30, 2025 · Fix DELL SupportAssist error Another scan is in progress, We were unable to start the scan as another scan is already in progress by following these steps. Jul 1, 2025 · SupportAssistAgent SupportAssist OS Recovery Plugin for DellUpdate Dell SupportAssist Remediation Dell Update Service (only if installed with SupportAssist) To clean up the residual files Press Win + R, enter the following path and delete all folders: C:\Program Files\Dell\SupportAssist C:\Program Files (x86)\Dell\SupportAssist C:\ProgramData Aug 3, 2021 · I am always logged in as admin and I do not have a microsoft account. Sep 14, 2022 · When trying to install SupportAssist on my work laptop, I get the message "This PC is not supported. I can confirm that after many automatic and long downloading rectification updates from Microsoft my computer is now working again as it should. exe under the "bin" subfolder, it just opens up cmd for a bit and then closes on its own. Jun 29, 2022 · Dear all: After the previous Dell Update problem I had with Win 11-22H2 build, when I rolled back the Win 11 build to 21H2, all works again. I even "shut down" my computer and Aug 13, 2022 · I have Dell G3 3500. 3" 7000 7391 2 in 1 Laptop and since I updated to Windows 11 SupportAssist . Go to SupportAssist System Resolution or SupportAssist depending on your BIOS version. " What is causing this? But when i tried to open SupportAssist. x utility may need to be reinstalled before it runs correctly. They have replaced processor ( to be honest not sure why, but not going to say no) and have spend 3 days on phone with level 3 tech who can't get it to work. Dec 4, 2024 · Dell SupportAssist is a native troubleshooter, firmware updates installer, and driver manager with any Dell device, including PCs and laptops. 1) has stopped working. Restar May 28, 2023 · If you see the Installation failed error on Dell SupportAssist while doing a fresh install or while reinstalling it, use these solutions to fix the problem. On Support Assist I get "We can't continue with this action until your P Apr 11, 2024 · A few days ago on my Aurora R13 I went to manually check for updates on my pc using support assist and found it getting stuck at 0%. You can select&nbs Jul 24, 2023 · I am trying to update my drivers and can see several that need updating including several "critical" updates. x may not run correctly if the buggy SupportAssist v4. 5 Quick Ways to Fix Dell SupportAssist Not Working Dell SupportAssist is a powerful tool designed to enhance user experience by providing automated troubleshooting, proactive support, and system diagnostics. A Dell Premium Support specialist worked on my XPS 8930 (Windows 11) for over an hour and finally gave up trying to get SupportAssist to work or even to reinstall. 04 (fully updated). All ok now except 1 recommended update: dell update / alienware update application for windows 10. 3 is also installed, so it may be necessary to uninstall SupportAssist v4. The next one I got this one, same thing DCU did not install. A few users have reported that Dell SupportAssist spins See full list on laptopjudge. so to check this out i tried reinstalling it. SupportAssist was automatically installed to the newer version, when i started SupportAssist to get the new dr Jul 7, 2022 · After more than 3 days of working on this, and with the ineffective help of Dell agents, together with following various advice on the Dell website, I can say with great confidence that Dell SupportAssist does not work on Windows 11, and also, that SupportAssist causes BSOD, and also that advice offered by Dell agents and the automatic responses on the Dell website also cause BSOD. Jul 15, 2019 · Hi, Today, 8/18/2019 I had the same problem you have been having. Mar 5, 2025 · To download Dell SupportAssist on Windows 11, simply head to the official website, get the setup, and then run the installer! 5 Quick Ways to Fix Dell SupportAssist Not Working Dell SupportAssist is an invaluable tool for users of Dell computers, designed to provide automated assistance for troubleshooting, updates, and system diagnostics. Can anyone help me out and let me know the solution if anyone has installed that software after a clean install of the latest windows 11 version? Aug 18, 2022 · At the Dell logo, press the F2 key several times to access the BIOS Setup. Please read the rules and FAQ before posting. Feb 17, 2022 · SupportAssist will not open nor can I uninstall it. When I use the installer from Dell website, it says the program is already installed and is up to date, but it doesn't show up in programs. I went through Dell Support for days and 4 technicians and finally they told me it will be resolved in the next Support Assist update, but they have no idea when that update will be made available. Feb 12, 2024 · This includes the Dell TechHub service (required for hardware diagnostic scans) and Dell Client Management Service (required for variety of Dell utilities like SupportAssist and Dell Update for Windows Universal). Oct 16, 2022 · I can install all the updates using the older version of SupportAssist 3. When I try to run and check updates for the system, a message pops up saying this: 'No update information i May 15, 2025 · I have a similar issue with SupportAssist. 4), which was already installed and working correctly with Windows 10 on my computer. Aug 21, 2020 · Reinstall Dell SupportAssist You can try uninstalling Support Assist and then reinstall it to fix the “SupportAssist not working” issue. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality. Dell support suggest I try a support assist OS recovery which seems extreme and I am hesitant to continu. Restart the Computer: Sometimes, a simple restart can Feb 16, 2024 · SupportAssist stopped working after most recent update After updating SupportAssist to the most recent version, it's become completely unusable. If Support Assist doesn't show in List ignore this step. When I click to run, it goes Sep 13, 2022 · I have the same problem. afaik this is the most reliable way to Sep 5, 2024 · I have a Dell Inspiron 16 5620. Dec 28, 2019 · Hi Caramel4406: I've frequently seen the same " You Need SupportAssist " message on the support page for my Inspiron 5584 since SupportAssist was recently updated to v3. Should I uninstall and then reinstall? Any suggestions would be appreciated. This diagnostic tool provides Alienware-specific hardware testing that identifies keyboard component failures. but i do not know if the drivers and BIOS updates come automatically with windows updates or not. x will be released soon. Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. I exhaustively searched the internet and found this was a very common probl Jul 11, 2025 · SupportAssist Application > Settings > Automate scans and optimizations > Update drivers and software: Weekly Check for updates in real time by setting the scan to run immediately. Dec 7, 2022 · When you encounter the Dell SupportAssistant not working error, you can try installing the latest Windows updates. SupportAssist is a software application developed by Dell to help users troubleshoot and resolve technical issues with their Dell devices. Or speak with a Dell technical expert by phone or chat. For more information, see KB article How to use Windows Push-Button Reset to reinstall Windows on a Dell Computer. Apr 17, 2025 · So I I went into apps in windows 11 and uninstalled all the dell supportAssist App and the other stuff that came with Support Assist like the dell supportAssist dell update plugin. Dec 16, 2021 · See the Dell SupportAssist OS Recovery User’s Guide and support article Restore Your System Using Dell SupportAssist OS Recovery if you want to learn more about SupportAssist OS Recovery and System Repair. #Dell #laptop #issues in #WINDOWS machine. 3 and Dell Command Nov 16, 2025 · SupportAssist for PCs by Dell Technologies offers diagnostic tools, updates, and support to enhance your PC's performance and reliability. 3 rather than 4. " Well, not exactly. Easy check? Uninstall it or stop it from running automatically from startup. Thanks! Nov 16, 2024 · Hi brentpeters: Employee @DELL-Nat M has asked anyone still having problems with the new SupportAssist v4. If you later think you need it, re-install it from the Dell support website for your model using the Dell Service Tag for your device. Choose SupportAssist and uninstall, Uninstall Dell updates by running the the uninstaller again. Step 2: On the Settings window, select Update & Security. May 1, 2021 · The Dell Fusion Service provides services needed by My Dell and My Alienware to enable these features. I get as far as "We're preparing SupportAssist to help you keep your PC running at its best. However, some users have reported that the tool is not functioning as expected on the new Windows 11 operating system. Jul 13, 2025 · How to Fix Dell SupportAssist Not Working in Windows 11 Dell SupportAssist is a powerful tool designed to help Dell users maintain optimal system performance, diagnose hardware issues, update drivers, and enhance overall system health. When I go to uninstall, it doesn't even show the program. Follow the instructions to get it to install the latest drivers for your PC. I tried three times applying the same process. If you’re facing issues with Dell SupportAssist not working, fear not! This guide will walk you through a series of troubleshooting steps to identify and resolve common problems associated with this essential program. Jan 7, 2025 · Is Dell Reset and Update not available for this computer? What does it mean? How to get rid of it? This post provides all the answers. Search for SupportAssist it in your Windows Start menu or by downloading it here. x to check for Dell software and driver updates. It went as far as to even shown that it was creating a "Restore Point" then it said Installation 0/1 Complete. Jul 17, 2020 · A few days ago support assist offered "OS recovery tools" update. 2. Feb 28, 2024 · The Dell Support Assist, Dell Update and Dell Support Website automatic driver updates have not been working for over a week. No other issues with pc at all, play tons of games, office 360. The same supportassist can't be installed, please reboot your PC and try again. However, users may occasionally encounter issues with SupportAssist, particularly after upgrading to or installing a while ago i uninstalled support assist. BIOS update and 2. 3 and re-boot BEFORE you install Dell Update for Windows Universal v5. I'd suggest trying that, since that might be your best chance of getting the attention of someone at Dell. I clicked to update and it failed. 17 solved it but cause some issues in the SupportAssist application, not only that I perform it 2 more times to confirm that and still got the same result (By re Sep 28, 2024 · It seems the SA is not working even if I deinstall all DCU related installations. Sep 20, 2022 · Running Windows 11 Pro 22H2 Insider Beta Channel. Apr 29, 2025 · All impacted BIOS versions have been demoted from SupportAssist, Dell Update, or Alienware Update. Malwarebytes was not throwing any errors when I tried to run Scan Hardware with SupportAssist 3. Aug 24, 2022 · When we finally see Dell Updates and Windows Update are having 0 new updates, you no longer have to reboot so keep this cycle of checking, installing, rebooting until reaching this point. However, when I go do the Dell website, the Drivers and Downloads update does not work. Now open SupportAssist, let it scan your hardware, now check for updates. To scan the hardware, I use the built-in diagnostics in the BIOS. Jul 10, 2020 · You can try uninstalling Support Assist and then reinstall it to fix the “ SupportAssist not working ” issue. So many other things had gone flakey (my backup program, Acronis Cyber Protect Home and Office, wasn't working properly; if I right-clicked on a drive in Feb 3, 2024 · SupportAssist update problem. It is time Dec 20, 2024 · Alienware m15 R4, SA updates not working and missing Dell Client Management Services OS: Win 11 24H2 Alienware m15 R4 Have attempted multiple times to do a clean reinstall of SA, but every reinstallation I've attempted installs version 4. Ensure your laptop is connected to power, and follow the on-screen instructions. Check out this post to fix it. In fact no functions within SupportAssist app work any more. Step 2: Now, find Dell SupportAssist and uninstall it. Updates are necessary to keep the device working properly, but sometimes, these updates fail to install. 51819. Nov 2, 2023 · I wonder if on start up of a working unit you have an option to access supportassist when you press F12 at startup. I contacted Dell Technical Support and have a Service Request Num Nov 25, 2024 · for the past two weeks, when i click on software update at support assist, after about two minutes a message appears saying " We ran into a problem We couldn't check for updates. 3 has multiple bugs, and Users with both SupportAssist v4. Just today, SA popped a note to upgrade to latest version. Mar 22, 2023 · So I have a OptiPlex 5050 that is having issues running updates from Dell Command Center. . I click on the link for Welcome to the unofficial community for Alienware. 1 Use Microsoft's Installer : This step is crucial as Microsoft's uninstaller disables the services as well. Go to SupportAssist OS Recovery. 4 days ago · Reason Dell Keyboard Issues in Windows 11 Dell keyboards can fail for multiple interconnected reasons, particularly after major Windows 11 updates like 24H2. Nov 5, 2024 · Employee DELL-Chris M's 10-Jun-2024 topic SupportAssist, "Hardware scan fails", "We ran into a problem" recommends that users having issues with SupportAssist v4. Sep 2, 2022 · 3. When scanning for drivers with support assist I've gotten 3 outcomes. I heard the dell command update also helps to check the updates for dell system and tried to install it, but it won't install either. Sep 28, 2022 · I have a Dell Inspiron 3583 laptop. I tried uninstalling supportassist with Revo Uninstaller and then reinstalling. The most common culprits include corrupted keyboard drivers, power management conflicts, Windows accessibility features that interfere with normal typing, and hardware communication errors between the keyboard controller and the operating Nov 15, 2025 · Dell SupportAssist Diagnostics Launch Dell SupportAssist from the Start menu or download it from Dell’s official support website if not currently installed on your system. Apr 28, 2023 · The thing is, Dell's SupportAssist app is itself well-known for actually causing problems 'cos of its CPU load from startup. exe will not run click to open the app just blinks for a micro sec. SupportAssist for Home PCs Discover Dell’s smart technology, built into your PC, that keeps it running like new. All BIOS updates have been released that resolves this issue, download the latest BIOS from the computers product page Drivers & Downloads. Jan 30, 2025 · Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer. As a workaround, I'm using the Dell Update application for driver updates. The built-in diagnostics completes on my XPS while the SupportAssist function does not. Aug 6, 2025 · Download and install SupportAssist from Dell to update your drivers. To use them, press F12 when the Dell logo appears after powering up the machine, then select Diagnostics. . 33, but I can't update Dell SupportAssist OS Recovery Plugin and SupportAssist to the newest version. Here are some steps you can take to troubleshoot and resolve the problem: Check Internet Connection: Dell SupportAssist requires an active internet connection to function properly. Windows notifies me that a Dell update is available. 04-Dec-2024) to post feedback in Stanan's topic Support Assist Hangs. However, like any software, it can encounter issues that prevent it from functioning correctly. Jul 7, 2022 · After more than 3 days of working on this, and with the ineffective help of Dell agents, together with following various advice on the Dell website, I can say with great confidence that Dell SupportAssist does not work on Windows 11, and also, that SupportAssist causes BSOD, and also that advice offered by Dell agents and the automatic responses on the Dell website also cause BSOD. 2 crashed not sure if a win11 update or dell update but says taking longer than expected. I can't seem to get Support Assist to work, every time I click to check for updates or May 2, 2022 · Dell SupportAssist not working on Windows 11 ? I have a Dell Inspiron 13. However, some features, like basic hardware scans, may work offline. Sep 7, 2020 · Give suggestions in comments Like Share Subscribe 0:00 Encountering Problem Starting SupportAssist 0:16 Fixing the Problem- Checking Services to Make it Work 2:18 Checking Again if Problem Follow these steps to perform a Dell SupportAssist clean reinstall if you’re having issues with SupportAssist such as missing options, error messages, or tro Mar 22, 2025 · SupportAssistAgent SupportAssist OS Recovery Plugin for DellUpdate Dell SupportAssist Remediation Dell Update Service (only if installed with SupportAssist) To clean up the residual files Press Win + R, enter the following path and delete all folders: C:\Program Files\Dell\SupportAssist C:\Program Files (x86)\Dell\SupportAssist C:\ProgramData Dec 9, 2024 · Shortly after I purchased the Inspiron 16 7630 2-in-1 with Windows 11 Home, Dell SupportAssist for Home PCs quit working. Jan 12, 2025 · Hi Anthony Thank you for your reply. com Jun 13, 2025 · Are you bothered by another scan is in progress error in Dell SupportAssist? If so, you come to the right place. Go to Control Panel, then Add or Remove Programs, and then Uninstall. Jun 17, 2025 · What is the SupportAssist for Home PCs app? SupportAssist for Home PCs is designed to help avoid troubleshooting and disruptions by providing the following capabilities: Monitors your PC’s health, performance, and security - all in one single dashboard Updates software for peak PC performance Removes viruses and malware before your computer is harmed Scans your PC to proactively identify . I believe it is related to a recent BIOS update. jvppwcphczemvjwqlzpdorjopbllhvspnwziemawvqsuhkyksxdtwfddddacxjyphlohudqdnoy