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Mouse cursor disappears in citrix session. we tried latest workspace, and LT.
- Mouse cursor disappears in citrix session Mouse cursor disappears in citrix session #Mouse cursor disappears in citrix session update# #Mouse cursor disappears in citrix session driver# Roll Back the Mouse Driver to Fix Mouse Cursor Disappears in Windows 10 Issue Note that this video was not created by Microsoft but does appear to be helpful for this issue. There appears to be a bug in the VirtualBox client rendering of 32-bit color cursors, which causes the mouse cursor to disappear. The only way to recover your Citrix mouse cursor is to disconnect from your Citrix session and reconnect. I am running a 16-in. This issue does not occur on persistent VDIs. “MS made a change to the IDD Framework in their July Updates for both Win10 and WIN11 that affected Mouse behavior. The mouse cursor occasionally jumps or moves erratically without user input, significantly disrupting user productivity. I tried different options on both my and the rem Apr 14, 2023 · Mouse cursors are working fine, however our users are now seeing a new issue of lines of text in Outlook "disappearing" (i. Nov 30, 2020 · One of our Mac users has been plagued by an issue where their mouse cursor disappears or the mouse simply stops working in their Citrix session. On that virtual desktop, the mouse pointer turns white on most white pages, and so does the Excel pointer so it is more or less invisible. Dec 19, 2021 · I also am having a similar issue with Citrix Workspace 2112 and the intermittently disappearing mouse pointer. Double-hop scenarios where CWA for Linux versions prior to 2309 and CWA for Mac versions prior to 2402 are used can also exhibit the same behavior. With Windows 2019, we receive the Hello I just wanted to share a possible fix for the white cursor problem using a win10 Citrix environment from win11. Disabling this parameter brings the mouse cursor back to visibility. Within the remote desktop, from time to time my mouse disappears within the session. Update 07/31/25: I received this information from Citrix Support. I’ve tired to change the mouse style on my remote PC (e. May 9, 2018 · I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that I'd connect to using remote desktop. We are Dec 10, 2024 · Hello together, on Windows 11 with ARM-CPUs the mouse pointer is disappearing in applications like excel, word and outlook. User is on a Citrix desktop and recently when mousing over a program (TTWin, a terminal emulater) cursor *should* shift from pointer to I-Beam text cursor, but instead it vanishes. Sep 23, 2022 · When I move my mouse on text to select them, or on Excel cells, the pointer become invisible. Aug 29, 2022 · The other day I switched to Windows 11, the virtual desktop which I use in my client's network is Windows 10. Jul 12, 2024 · Mouse cursor disappears when launching a session in full-screen modeMouse cursor disappears when launching a session in full-screen mode. The solutions are also available for mouse not working in an RDP session. For the published application, the content is rendered via HDX graphics and seamless. Jul 12, 2024 · Summary When the screen is shared within the session, the mouse cursor disappears completely from the XenDesktop screen. Sep 11, 2025 · Known issue where mouse Cursor Jumps Erratically after Microsoft July 2025 patchesThere is a known issue affecting the cursor position for single session VDAs in combination with the Microsoft July 2025 Windows patches. When working with text documents or tables, the cursor becomes completely white and invisible on a… Mar 30, 2022 · Placing the displayed Windows mouse cursor over a button and clicking will not click the button. Does anyone k Aug 18, 2023 · But this default option leads obviously to an invisible mouse cursor in our Citrix session (Windows 10 22H2 with Citrix VDA 2305. : swirling the mouse or swirling on the track pad) will recall the mouse within the Citrix session, but most o Jun 9, 2022 · I have the following setup: Laptop (ASUS Zenbook) with Windows 11, resolution 3840x2160 Additional HP monitor attached with HDMI, resolution 1920x1080 On the laptop, I connect to my workplace environment with the Citrix Workspace App Citrix Workspace App has High-DPI setting deacivated (set to "n Jul 12, 2024 · Scenario 2: VDA session is in full-screen mode on the secondary monitor of the dual monitor. Oct 25, 2019 · Hi I have a strange issue reported by some users the connect from one XenApp shared desktop to another XenApp shared desktop. May 11, 2025 · The CWA client notifies the VDA when the user has different resolutions in the multi-monitor setup. Scenario 3: The mouse cursor randomly disappears during normal use, click can make the cursor display again. With Windows 2019, we receive the . Dec 19, 2021 · The latest update causes the mouse pointer to intermittently disappear. Sep 7, 2025 · Previously, the Citrix Workspace app displayed a dotted cursor that appeared the same in color to the black and white background of a text. Problem: The mouse cursor disappears when the user moves the mouse over white bac Mouse Cursor Disappears (or Stops Responding) in Citrix Session; Locally Mouse is Fine Julius Perkins · November 30, 20204 yr mac macos receiver workspace +4 more 3 comments 6,798 views Pim Oxener January 5, 20223 yr Citrix Workspace App 1912 CU1 Taskbar office apps disappear - moved to tombstones Jun 18, 2023 · Good afternoon! Windows 11 (Amd Ryzen) is installed on the laptop. e. Jan 2, 2018 · If you are running the latest version of Citrix Receiver 12. The Feb 23, 2022 · Article Content If Citrix acts as though your cursor is an inch or so away from where it appears on the screen (e. Note: The issue is showing on Linux fat clients too. The key difference between persistent and non-persistent VDIs lies in the Windows 11 OS Layer used. This affected the Citrix specific IDD. g. The same problem also appeared on new AMD processors; this could be fixed with a special driver version that did not appear in the Windows updates at the time. Go to: Mouse settings (from… May 11, 2025 · The CWA client notifies the VDA when the user has different resolutions in the multi-monitor setup. the OS is providing the dimensions. That is because the Citrix thinks the mouse is in another spot, a location to the left of the displayed mouse cursor. 8, you may be experiencing issues with your Citrix mouse pointer suddenly disappearing while you work. Mouse cursor disappearing in certain applications, but only on one screen Apr 1, 2025 · ADM based Endpoints/Laptops Mouse invisible when hovering over text based apps Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions Mar 20, 2024 · The problem is not citrix workspace related, as if i run 1 citrix workspace session, and then another citrix session inside this one, then if i full screen the local citrix session, it makes the mouse disappear in both the local citrix workspace and the citrix session inside the other citrix session even if the session inside is windowed mode. change its color, or theme), but it doesn’t help We would like to show you a description here but the site won’t allow us. I connect to a desktop PC via remote desktop (Citrix client, desktop PC on Windows 10). Sometimes significant mouse movement (e. It is only within the remote desktop window that the mouse is gone. #MOUSE CURSOR DISAPPEARS IN CITRIX SESSION DRIVERS# The bug causes the incompatibility between the mouse drivers and the new update. It feels like the mouse cursor settings do not follow into the 2nd hop for some reason. The Windows 10 Cursor Disappears issue occurs due to a bug in the newly installed update. The mouse cursor in this case is server rendered i. What is this „Enhancement on 32-Bit cursor support“ for and why it makes the cursor invisible? Have a nice weekend! Dec 13, 2024 · We will introduce how to fix mouse cursor disappearing on Remote Desktop in this post. Graphics module picks up these values and renders the mouse cursor on the client side. Does anybody know of a solution for the muse pointer that keeps disappearing? Citrix Workspace - Up to date version. Aug 8, 2025 · I’ll follow up once I hear back from Citrix on a permanent fix. Move the cursor from the primary monitor to the secondary monitor, and then the cursor will disappear until there is a click. Dec 19, 2023 · So that fixed it for our 1st hop, but when we go from our desktop into Cerner applications like Powerchart, we are still seeing a dotted cursor in text fields. I tried the following fix as well with no luck "H Aug 13, 2024 · Inside a Citrix remote session, hovering the mouse cursor on text editor windows, such as the Windows search bar or Notepad, the mouse is white on a white background making it invisible. we tried latest workspace, and LT Sep 7, 2025 · Configure and use the relative mouse feature for Citrix Workspace app for Windows. Citrix has made a code change for Citrix server-side single session VDAs that fixes the issue. MacBook Pro M1 (2021) with Monterey (12. As a result, it was difficult to locate the position of the cursor. Thereafter, you can connect other peripherals one after one and continue checking which device affects your mouse or PC. MOUSE CURSOR DISAPPEARS IN CITRIX SESSION INSTALL This is a probable situation when you install the Windows update and it disables or affects the functionality of the mouse pointer. Citrix users may report mouse cursor issues on single session Citrix VDAs after installing the Microsoft July 2025 Windows patches, which could cause erratic mouse behavior and I am using Citrix cloud to then connect to my office remote desktop, which opens Citrix Workspace Viewer. they type a line of text and then it goes blank white) until they scroll the page. Both desktops are in the same site but on different machine catalogs and delivery groups. Mar 20, 2024 · The problem is not citrix workspace related, as if i run 1 citrix workspace session, and then another citrix session inside this one, then if i full screen the local citrix session, it makes the mouse disappear in both the local citrix workspace and the citrix session inside the other citrix session even if the session inside is windowed mode. Using multiple monitors Apr 3, 2023 · This document will outline some troubleshooting steps to solve issues with mouse performance in Citrix. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Jul 26, 2017 · If I click away from the citrix session (an the other screen) then move it back I can see it. But, for some, the situation got worse when their cursor disappeared Aug 1, 2025 · Citrix users may report mouse cursor issues on single session Citrix VDAs after installing the Microsoft July 2025 Windows patches, which could cause erratic mouse behavior and may cause the cursor to jump around randomly. Apr 14, 2023 · we have a dell laptop Vostro 5625 with AMD CPU and Graphics (AMD Ryzen 5 5625U with Radeon Graphics - 6) whenever a user connects to citrix desktop from this laptop , we see cursor issues where mouse cursor disappears in applications like outlok/word/notepad etc. But as soon as I click on the email body, into a word or powerpoint document it disappears again. Jul 12, 2024 · The mouse cursor disappears in certain double-hop scenarios or when using the VirtualBox client. MacBook Pro - Also up to date. 1). Dec 13, 2019 · When launching a XenApp session through the Citrix workspace app on a virtual machine that is connected through the VDA, the mouse cursor disappears withing the XenApp session windows, but keyboard clicks still work. Workaround: As described in the second article link above, set the windows scaling to match on both screens. 0. Aug 4, 2025 · Hello, For the past two months, we have been experiencing an issue affecting certain non-persistent Windows 11 VDI sessions. This results in the disappearing of the cursor. However, your Citrix mouse cursor will disappear randomly again. you click with the mouse on one button, but a different button goes into action) follow these troubleshooting steps: In the Windows taskbar, click the ^ icon to view the system tray. After you reboot the PC, you can try connecting your mouse and check if you see the cursor #Mouse cursor disappears in citrix session windows 10 We are running Windows 10 on both ends of an RDP session (Win 10 Pro 圆4 remote and Win 10 圆4 Home local) thru NetExtender from SonicWall. aw uf1v oh zfonkyq twq9pm ajxxs 0jzfobt d5f 02ck 7xqt5o